Serious complaints against real estate agents are considered by a Complaints Assessment Committee (CAC). You can search for CAC decisions that we have been directed to publish in this section. Some Real Estate Agents Disciplinary Tribunal decisions are also published here. To view all decisions by the Real Estate Agents Disciplinary Tribunal go to their website.
CAC's may decide to publish their decisions (section 78(h)). This is done to ensure the disciplinary process remains transparent, independent and effective, and is useful for standard setting.
We publish CAC decisions after the period for filing an appeal has ended. The period for filing an appeal is 20 working days from the date of the decision. If an application for name suppression or non-publication of a decision is made to the Real Estate Agents Disciplinary Tribunal, the decision will not be published until the Tribunal has made a decision on this.
You can browse or search this section in a variety of ways:
Search results link to an Abstract of each complaint and the related decision. This summarizes the decision using standardized terminology and provides links to related material including licensee registry entries, relevant sections of the Act and Code and full texts of any decision or penalty documents.
Please note, the ‘Complaint Type’ categories noted in the abstracts were decided from the information given by the complainant when they first made a complaint to us.